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With Yin Kai Ng

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Senior Professional Officer

Yin Kai
Ng

Bachelor of Commerce in Marketing and Hospitality & Tourism (Double Major), Murdoch University
Email

Education

  • Bachelor of Commerce in Marketing and Hospitality & Tourism (Double Major)
    Murdoch University ,

Professional Certification

  • Manage Workplace Challenges with Resilience
    –
  • Food and Beverage Safety and Hygiene Policies and Procedures
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Technical Skills

  • Hotel Operations - Experienced in optimizing processes to enhance the overall efficiency and guest satisfaction of hotel services
  • Sales and Event Catering - Proven ability in managing large scale event catering and client relations. Experienced in developing sales strategies tailored to the hospitality industry
  • Technology Landscape in Hotels - In-depth knowledge of the technology infrastructure commonly used in hotel settings

Research Interests

  • Consumer Behavior

    Investigating consumer behavior is a key aspect of my research agenda. I am interested in uncovering the psychological and social factors that shape consumers' choices, preferences, and decision-making processes.

  • Technology Adoption

    I am intrigued by the dynamics of how individuals and organizations adopt and integrate technology into their routines. My focus includes exploring factors that influence the decision-making process, barriers to adoption, and the impact of technological innovations on various industries.

Past Projects

  • Enhancing Students’ Work Performance Skills Using Technology and Peer Teaching
    –

    ALIGN GRANT, role as Primary Investigator

  • Applied Learning in Professional Officers Division
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    HALO GRANT, role as Co-Investigator

  • Creating an Applied Learning Environment for a Theory-Laden Subject (Hospitality Data Analytics) at Singapore Institute of Technology
    –

    SALT GRANT, role as Co-Investigator

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Teaching Modules

Hospitality Business, B (Hons)

  • BHB3304 - Hospitality Sales & Event Services
  • BHB2004 - Information Systems Management
  • BHB2101 - Hotel & Integrated Resort Management
  • BHB2203 - Catering & Banquet Management
  • BHB2995 - Integrated Work Study Programme
  • BHB2995 - Integrated Work Study Programme
  • BHB1101 - Introduction to Hospitality and Tourism
  • BHB1203 - Service Quality and Innovation Management
  • BHB2302 - Hospitality Technology and Digitalisation
  • BHB2303 - Financial Analysis of Hospitality Operations
  • BHB2405 - Food Service Management
  • BHB2406 - Revenue Management
  • BHB3621 - Event Management
  • BHB3622 - Event Sales and Services

Past

  • BHB2007 - Revenue Management
  • BHB3302 - Hospitality Data Analytics
  • BHB1995 - Industry Attachment
  • BHB6001 - Integrated Work Study Program
  • ACC3103 - Forensic Auditing and Risk Management
  • BHB3302 - Hospitality Data Analytics
  • ACC1011 - Enterprise Accounting Applications
  • BHB1006 - Fundamentals of Hospitality Business
  • BHB3002 - Strategic Management
  • BHB3003 - Revenue Management
  • BHB3631 - Destination and Attraction Management
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Journal Papers

  • Scaffolding Student’s Ability to Manage Workplace Ethical Dilemmas Using Interactive Case Study Videos, role as Co-Author. DOI: https://doi.org/10.25447/sit.23641122

  • Sustaining a Hotel Business during Crisis: A Singapore Luxury Hotel's Journey during COVID-19, role as Co-Author. DOI: hƩps://doi.org/10.28945/4862

Conferences

  • Presented at APacCHRIE Conference, which was held on May 25-27, 2023, in Clark, Philippines. Conference presentation titled “Scaffolding Student’s Ability to Manage Workplace Ethical Dilemmas Using Interactive Case Study Videos.

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